Support

Have an after-hours question? Hours are M-F 7:00 AM – 4:30 PM.  We find many clients can restore generator power quickly by checking the basics such as, “Is my generator in AUTO?” See our front page “Quick Tips” or BLOG for helpful tips, oil type, client question/answer forums. Consult your owner’s manual for specific troubleshooting steps and safety guidelines, it’s full of great tips and information!

Email Request: You are always welcome to email info@leetegenerators.com with your generator question. Please write a clear description of the issue, address, contact information, and the desired resolution timeframe.

Remote Support Request. (Current clients only. Fees apply). If there is a generator problem requiring after-hours attention, remote support is available. Please be reminded that Leete Generators supports emergency services such as fire stations, communication towers, hospitals, and critical infrastructures. We need your help to keep our phone lines clear for life safety support (we find that’s typically a commercial or industrial application and not residential use). Dial 707 226-4918 to place an after-hours, remote support request. The operator recording will say, “Please enter your area code and number…” and enter your full telephone number, you will receive a call back.

*Remote support is CLOSED from 10:00 PM-7:00 AM except for critical infrastructure support (non-residential clients).

Mon-Fri 4:30 PM-10:00 PM generator phone support: $100.00 per 30 min. minimum increments

Mon-Fri 10:00 PM-7:00 AM generator phone support: $200.00 per 30 min. minimum increments

Saturday, Sunday and Holiday generator phone support: $200.00 per 30 min. minimum increments

Remember to consult your owner’s manual for instructions on how to reset simple faults, manually turn your generator on/off, and follow the recommended oil change schedule. Keep in mind that your generator may continue to run for up to 15 minutes after power has been restored as it conducts a cool-down session.

_{The base labor rate for emergency calls is $262.50 per hour with a two-hour minimum (subject to change without notice).}

_{Emergency calls on Sundays, holidays and during states of emergency, will be invoiced at $350.00 per hour with a two-hour minimum (subject to change without notice).}

_{Definition of an Emergency Call: An emergency call is defined as a client’s request for Leete to respond to a location for action that cannot wait for normal scheduling.}

_{Initiation of an Emergency Call: An emergency call is considered initiated once a technician is en route. A minimum charge of one hour of labor will be applied for any cancellation once the emergency call has been initiated.}

_{Labor charges may encompass preparation, research, travel, diagnosis, parts procurement, delivery, rental procurement, after-hours subcontractors, and repair.}

_{Additional Charges: In addition to labor charges, customers are responsible for the following:}

• _{Round-trip mileage at the current rate of $2.00 per mile.}
• _{Round trip travel time billed at current emergency call base labor rates.}
• _{Parts, supplies, consumables, rentals, etc., at Leete’s or subcontractor’s current retail price.}
• _{Hazardous waste disposal fees, freight, sales tax, and other applicable fees.}

_{Regular Labor Rates: The regular standard labor rate is $175.00 per hour.}

_{Payment and Terms: Due upon receipt.}

_{Manufacturer warranty will not cover emergency calls.}

_{*LABOR RATES, BOTH STANDARD AND EMERGENCY, DO NOT APPLY TO PUBLIC WORKS PROJECTS}