Emergency

Please limit calls to CRITICAL EMERGENCIES ONLY

Our phone lines must be kept clear for medical, communication, and emergency providers to ensure they can get through to us when it matters most. We are available by email for advice during outages, inquiries, and scheduling visits at info@leetegenerators.com. Remember, our blog has helpful tips to assist in starting and stopping your generator, checking oil, why is my generator still running even though power has come back on, and more.

To Page an Emergency Technician (charges may apply):
(707)226-4918

After a series of tones, enter your COMPLETE phone number so we can call you back. You’ll hear a message, “Thank you for calling American Messaging, goodbye”, and then you can hang up. A technician should call you back within 15 minutes. If you do not hear back, please try again.

^{A DEPOSIT MAY BE REQUIRED. PLEASE RESERVE EMERGENCY CALLS FOR TRUE EMERGENCIES. 2 HOUR MINIMUM CHARGE.}

Remember to consult your owner’s manual for instructions on how to reset simple faults, manually turn your generator on/off, and follow the recommended oil change schedule. Keep in mind that your generator may continue to run for up to 15 minutes after power has been restored as it conducts a cool-down session.

^{DEFINITION OF AN EMERGENCY CALL: CUSTOMER REQUESTS THAT LEETE RESPOND TO A LOCATION FOR ACTION WHICH CANNOT WAIT FOR NORMAL SCHEDULING. AN EMERGENCY CALL IS INITIATED ONCE A TECHNICIAN IS EN ROUTE. A MINIMUM CHARGE OF ONE HOUR LABOR WILL BE CHARGED FOR ANY CANCELLATION ONCE THE EMERGENCY CALL HAS BEEN INITIATED. THERE IS A TWO HOUR MINIMUM CHARGE. LABOR CHARGES APPLY TO PREPARATION, RESEARCH, TRAVEL, DIAGNOSIS AND REPAIR. THE BASE LABOR RATE FOR EMERGENCY CALLS IS $262.50 PER HOUR, SUBJECT TO CHANGE WITHOUT NOTICE. EMERGENCY CALLS ON SUNDAYS AND HOLIDAYS SHALL BE INVOICED AT $350.00 PER HOUR. EMERGENCY CALLS WILL BE INVOICED AT $350.00 PER HOUR DURING STATES OF EMERGENCY. MINIMUM 2 HOUR CHARGE. WARRANTY DOES NOT COVER EMERGENCY CALLS. IN ADDITION TO LABOR CHARGES, THE CUSTOMER AGREES TO PAY THE FOLLOWING: ROUND-TRIP MILEAGE. THE CURRENT RATE IS $2.00 PER MILE, SUBJECT TO CHANGE. PARTS, SUPPLIES, CONSUMABLES, FUEL, FUEL DROP SERVICES, ETC. AT LEETE’S OR SUBCONTRACTOR’S CURRENT RETAIL PRICE. HAZARDOUS WASTE DISPOSAL FEES, FREIGHT, SALES TAX AND OTHER FEES AS APPLICABLE. STANDARD LABOR RATE IS $175.00/HR. PLEASE NOTE HOURLY LABOR RATES WILL BE $175.00 AS OF FEBRUARY 14, 2023.* A CREDIT CARD NUMBER IS REQUIRED TO INITIATE EMERGENCY CALL. CHARGES MUST BE PAID WITHIN 24 HOURS OF SERVICE. WE ACCEPT VISA AND MASTERCARD.}

^{*LABOR RATES, BOTH STANDARD AND EMERGENCY, DO NOT APPLY TO PUBLIC WORKS PROJECTS.}